American LightSource Online Lighting Store
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Customer Feedback:

We are delighted with our chandelier! I have told my friends about your wonderful customer service and the quality of the merchandise.

--RC

Thanks very much for making sure I received my lights and for providing great customer service. I will definitely continue to use American Light Source and recommend you to anyone purchasing lights.

--MW

Thank you for your prompt responses, a welcome change to online shopping I can assure you.

--AP

Thank you for taking care of this--it's always nice to do business with you.

--PV

Thank you so much, they just arrived. I can't believe I placed the order yesterday and they are already here. I placed an order with another company over a week ago and not one light has shown up.

What amazing service you provided!

--AA

We just wanted to let you know the replacement chandelier arrived and was in mint condition. Thank you so much for making the order right and so quickly. We order a lot of stuff online and we must say your customer service is second to none. If you ever need a recommendation, we will be more than happy to give American Light Source an excellent one.

--C&E S

The order arrived today and the lights look beautiful. Thanks for such prompt service!

--KB

Thanks for the update. Your customer service is the best. I've recommended you guys to several people.

--LG

The service received from American LightSource has been exceptional. We'll be seeking new fixtures and ordering from A.L. again.

--DJ

Your website was easy to navigate, and your selection was impressive.

--KB

Excellent selection of merchandise.

--KF

It was a pleasure doing business with you and your company; we will keep your company name and number in our files for future purchases.

--MB

Policies

Sales Area and Order Acceptance Returns & Cancellations
Low Price Guarantee Corrections
Free Shipping Sales Tax
Rush Orders Privacy
Merchandise Damaged in Transit Business Hours
Defective Merchandise Warranty Contact Us

 

Sales Area and Order Acceptance

This site accepts orders with billing and shipping addresses in the United States and Canada. We accept telephone orders from many other Countries as well. Call us at 1-800-741-0571 during business hours for assistance with international orders. We reserve the right to refuse or cancel any order for any reason.

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Low Price Guarantee

If you find an identical product, from the same manufacturer, available from an online source at a price (including shipping charges) lower than ours, we will beat that price by 5% in most cases. This guarantee extends for 15 days following your placement of an order with us. The Low Price Guarantee does not apply to items that have been discontinued by the manufacturer, items that are not first quality, items that are used, or to items available on auction or overstock sites. The online competitor whose price we are to beat must regularly offer the subject product at that price direct to consumers, and must be able to deliver the product within two weeks. We reserve the right to limit quantities under this guarantee. Some manufacturers have pricing policies that we must honor limiting the lowest price their products may be sold for. In no case will we reduce our price below wholesale cost plus the cost of shipping.

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Free Shipping

Some of our products ship from our warehouse while others ship directly from the factory to you. If we have the item in stock in our warehouse, it generally ships within forty-eight hours not counting Saturdays and Sundays. Items that ship directly from the factory generally ship within two weeks if the item is in stock. If you order an item that the factory tells us will take longer than 30 days to ship, we will notify you by e-mail of the delay. You may elect to wait for the item or request that we cancel the item and refund your money. Once an item has been shipped it may take a week or more to arrive depending on where you live. We cannot honor cancellation requests for an item that is in transit.

We provide FREE STANDARD GROUND SHIPPING to addresses in the Continental United States for items shown on this website. If you live in Alaska, Hawaii, or a foreign country, there will be an additional freight charge. We will contact you by telephone or e-mail when we receive your order to let you know what the freight charge will be. You may agree to the charge and authorize us to charge your credit card or cancel the order. Please note that if you decide to return an item that was shipped to you under this free shipping policy, we will deduct the freight charge we paid to ship the item from your refund.

Items not pictured on this website are considered special order. When pricing special order items we will usually quote the price the fixture and freight charges separately.

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Rush Orders

If you need to have your order rush shipped, we will be happy to do so whenever possible. Please be aware that the shipper's cut off time as well as their local time zone will have an impact on our ability to process your request. If it is after the cut off time, then the clock starts on the next business day. Very large items generally cannot be rushed.

The easiest way to place a rush order is to call one of our lighting specialists at 1-800-741-0571 during business hours for assistance.

If you would rather place a rush order online, please do the following:

  1. During the checkout process enter a note in the comment box regarding what kind of rush shipping you need (Overnight, Next Day, Second Day, etc).
  2. Include a telephone number and email address in the comment box where we can reach you to confirm the extra shipping charges.
  3. Please note that if you press the Back Button after entering comments they will be erased and have to be entered again.
  4. To ensure that we know you have placed a rush order in case your comments were deleted, please send a separate email to service@americanlightsource.com regarding the rush request or call us at 1-800-741-0571, leaving a voice mail message if after hours.
  5. We will verify the availability of the item and that it can be shipped on a rush basis and contact you with the details and charges for your approval.
  6. If the item cannot be rushed and you no longer want the item, we will credit your charge card for the item.
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Merchandise Damaged in Transit

If you receive items damaged in transit we will, at our option, send replacement parts or an entirely new item depending on the damage reported. In any case we have a limited amount of time to report damage or missing parts to our vendors and freight carriers. You must notify us within ten calendar days of any concealed damage or missing parts. Failure to do so may result in your having to pay for replacement parts.

The majority of our products are shipped via UPS ground. If you are present at the time of UPS delivery, refuse any carton in which the contents have obviously been damaged in transit and notify us as to what you refused. Open all cartons you accept within ten calendar days of receipt to check for concealed damage. Contact us if you find anything out of order.

If a UPS delivery is made in your absence, you have ten calendar days to notify us of any damage in transit that you find.

If your shipment is made by truck line and upon arrival a carton appears damaged or in poor condition, insist on opening the carton and inspecting the contents before the driver leaves. Refuse the carton if the contents are damaged. Notate on the delivery receipt how many cartons you refused due to damage. Notify us of any refused cartons. If the only damage is broken glass, you should accept the shipment, notate the broken glass on the delivery receipt, and contact us for replacement of the broken glass. It is not necessary to have the driver wait while you inspect cartons that appear in good condition. You have ten calendar days to inspect for concealed damage. Make sure the number of boxes you sign for matches the number of boxes you receive. If there is a shortage notate how many boxes you are short on the delivery receipt.

If your delivery is made by truck line and a carton appears damaged that is either too large or too heavy to inspect immediately, sign for the carton and notate the damage above your signature on the delivery receipt. Inspect the contents within ten days and notify us if you discover damage.

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Defective Merchandise Warranty

With the backing of our manufacturers, we warrant all of the products we sell to be free from defects in materials or workmanship for one year. On certain items the manufacturer's warranty is longer than one year. Call or email us for further information or in the event of a warranty claim.

If something on your shipment is defective or is missing parts, call us and we will either replace the item or send replacement parts to you whichever we deem more appropriate. If an item does not function properly upon installation, we will replace parts or the entire fixture if necessary and pick up the defective fixture at no expense to you.

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Returns & Cancellations

If for any reason you are not satisfied with your purchase of an item from our on-line catalog, you may return it within 30 days of receipt of the item. We will refund your purchase price less the freight charges we incurred shipping the item to you. To qualify for a refund the item must be returned in its original carton, must not have been installed, and must be in saleable "like new" condition.

In the event that goods we ship you are incorrect due to an error or omission on our part or one of our vendors, we will accept return of your order with full refund of your purchase price and return shipping charges. To qualify for full refund the item must be returned in its original carton, must not have been installed, and must be in saleable "like new" condition.

Before returning an item purchased online, log in to your account in our online store. Click on View Previous Orders. Locate the order that has the item you need to return. Click on Order Details. There is a link to request a Return Authorization Number (RMA) at the bottom of every order. If you placed the original order by telephone, please call or email us for an RMA. Our contact information is at the bottom of this page.

You will receive return shipping instructions with your RMA. Pay careful attention to the return address indicated on your RMA as well as the shipping method that must be used. If you are returning more than one item they may go to different addresses and may have to be shipped by different methods. If you return an item to the wrong address or use the wrong shipping method, you may receive a reduced credit or no credit at all. Return shipping charges will not be refunded.

Special Orders (orders for items not shown in our online catalog) are not returnable. Special Orders may not be cancelled after the goods have been readied for shipping by the manufacturer. It is important that you have actually seen the goods that you want to special order from us. It is your responsibility to provide us with the correct model number and product description when placing a special order.

Failure to follow these procedures may result in reduced credit or no credit at all.

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Corrections

We make every effort to ensure the accuracy of the information on our website. However, a mistake may occasionally occur. If something you order is not substantially in accordance with the description and photograph on our website, we will refund your entire purchase price including return freight.

We reserve the right to correct any pricing errors before shipment of merchandise. If you do not agree to the corrected price, you have the right to cancel the item.

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Sales Tax

We must collect Georgia state and local sales taxes for shipments made to addresses in Georgia. We do not collect sales taxes on behalf of other states at this time.

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Privacy

The information we collect from you is only used to process and ship your orders and to provide the services available on the site such as wish lists and gift registries. We do not make any of your personal information available outside American LightSource with the exception that we may provide your name, address, and telephone number to a vendor or his agent when necessary for shipping a product directly from the factory to you or when providing warranty service.

Your e-mail address will not be disclosed outside American LightSource. We do not like spam and we do not want to cause you to receive any. We will not e-mail you except as relates to a purchase or an inquiry you made unless you opt-in to receive our newsletter and promotional e-mail from us. You can change your e-mail preferences at any time by logging in to your account and selecting Modify Personal Information.

Your charge card information is not held on our site. Once a transaction has been processed, we have no way of knowing what your credit card number is. Our payment gateway, Authorize.Net®, keeps a record of the transaction for a limited time in the event we need to call it up for an adjustment. Even in that case, we can only see a portion of your charge card number.

AUTHORIZE.NET and the Authorize.Net logo are trademarks or registerd trademarks of Authorize.Net Corporation or its parent company, Lightbridge, Inc.

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Telephone Hours

Our telephone hours are:
8:30AM to 5:00PM Monday - Thursday
8:30AM to 4:30PM Friday
(Eastern Standard Time)

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Contact Us

Toll-free: 1-800-741-0571.
Fax: 706-868-5083
Email: service@americanlightsource.com.

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