Sales
Area and Order Acceptance
This site accepts orders with
billing and shipping addresses
in the United States and Canada.
We accept telephone
orders from many other Countries
as well. Call us at 1-800-741-0571
during business
hours for assistance
with international orders. We reserve the right to refuse or cancel any order for any reason.
Low Price Guarantee
If you find
an identical product, from the same manufacturer, available from an online
source at a price (including shipping charges) lower than ours, we will beat
that price by 5% in most cases.
This guarantee extends for 15 days
following your placement of an
order with us. The Low Price Guarantee
does not apply to items that have
been discontinued by the manufacturer,
items that are not first quality,
items that are used, or to items
available on auction or overstock
sites. The online competitor whose
price we are to beat must regularly
offer the subject product at that
price direct to consumers, and
must be able to deliver the product
within two weeks. We reserve the
right to limit quantities under
this guarantee. Some manufacturers
have pricing policies that we must
honor limiting the lowest price
their products may be sold for.
In no case will we reduce our price
below wholesale cost plus the cost
of shipping.
Free Shipping
Some of our products ship from our warehouse while others ship directly from the factory to you. If we have the item in stock in our warehouse, it generally ships within forty-eight hours not counting Saturdays and Sundays. Items that ship directly from the factory generally ship within two weeks if the item is in stock. If you order an item that the factory tells us will take longer than 30 days to ship, we will notify you by e-mail of the delay. You may elect to wait for the item or request that we cancel the item and refund your money. Once an item has been shipped it may take a week or more to arrive depending on where you live. We cannot honor cancellation requests for an item that is in transit.
We provide FREE STANDARD GROUND SHIPPING to addresses in the Continental United States for items shown on this website. If you live in Alaska, Hawaii, or a foreign country, there will be an additional freight charge. We will contact you by telephone or e-mail when we receive your order to let you know what the freight charge will be. You may agree to the charge and authorize us to charge your credit card or cancel the order. Please note that if you decide to return an item that was shipped to you under this free shipping policy, we will deduct the freight charge we paid to ship the item from your refund.
Items not pictured on this website are considered special order. When pricing special order items we will usually quote the price the fixture and freight charges separately.
Rush Orders
If you need to have your order rush shipped,
we will be happy to do so whenever possible. Please be
aware that the shipper's cut off time as
well as their local time zone will have an impact on
our ability to process your request. If it is after
the cut off time, then the clock starts on the next business
day. Very large items generally cannot be rushed.
The easiest
way to place a rush order is to call one of our lighting
specialists at 1-800-741-0571 during business
hours for
assistance.
If you would rather place a rush order
online, please do the following:
- During the checkout process enter a note in the comment
box regarding what kind of rush shipping
you need (Overnight, Next Day, Second Day, etc).
- Include a telephone number and email address in the
comment box where we can reach you to confirm the extra
shipping charges.
- Please note that if you press the Back Button after
entering comments they will be erased
and have to be entered again.
- To ensure that we know you
have placed a rush order in case your comments were
deleted, please send a separate email to service@americanlightsource.com regarding
the rush request or call us at 1-800-741-0571, leaving
a voice mail message if after hours.
- We will verify the availability of the
item and that it can be shipped on a rush basis and
contact you with the details and charges for your approval.
- If the item cannot be rushed and you no longer want
the item, we will credit your charge card for the item.
Merchandise
Damaged in Transit
If you receive items damaged in
transit we will, at our option, send replacement
parts or an entirely new item depending on the
damage reported. In any case we have a limited
amount of time to report damage or missing parts
to our vendors and freight carriers. You must
notify us within ten calendar days of any concealed
damage or missing parts. Failure to do so may
result in your having to pay for replacement parts.
The majority of our products are
shipped via UPS ground. If you are present at
the time of UPS delivery, refuse any carton in
which the contents have obviously been damaged
in transit and notify us as to what you refused.
Open all cartons you accept within ten calendar
days of receipt to check for concealed damage.
Contact us if you find anything out of order.
If a UPS delivery is made in your
absence, you have ten calendar days to notify
us of any damage in transit that you find.
If your shipment is made by truck
line and upon arrival a carton appears damaged
or in poor condition, insist on opening the carton
and inspecting the contents before the driver
leaves. Refuse the carton if the contents are
damaged. Notate on the delivery receipt how many
cartons you refused due to damage. Notify us of
any refused cartons. If the only damage is broken
glass, you should accept the shipment, notate
the broken glass on the delivery receipt, and
contact us for replacement of the broken glass.
It is not necessary to have the driver wait while
you inspect cartons that appear in good condition.
You have ten calendar days to inspect for concealed
damage. Make sure the number of boxes you sign
for matches the number of boxes you receive. If
there is a shortage notate how many boxes you
are short on the delivery receipt.
If your delivery is made by truck
line and a carton appears damaged that is either
too large or too heavy to inspect immediately,
sign for the carton and notate the damage above
your signature on the delivery receipt. Inspect
the contents within ten days and notify us if
you discover damage.
Defective
Merchandise Warranty
With the backing
of our manufacturers, we warrant
all of the products we sell to
be free from defects in materials
or workmanship for one year. On
certain items the manufacturer's
warranty is longer than one year.
Call or email us for further information
or in the event of a warranty claim.
If something on
your shipment is defective or is
missing parts, call us and we will
either replace the item or send
replacement parts to you whichever
we deem more appropriate. If an
item does not function properly
upon installation, we will replace
parts or the entire fixture if
necessary and pick up the defective
fixture at no expense to you.
Returns & Cancellations
If for any reason you are not satisfied with your purchase of an item from our on-line catalog, you may return it within 30 days of receipt of the item. We will refund your purchase price less the freight charges we incurred shipping the item to you. To qualify for a refund the item must be returned in its original carton, must not have been installed, and must be in saleable "like new" condition.
In the event that goods we ship you are incorrect due to an error or omission on our part or one of our vendors, we will accept return of your order with full refund of your purchase price and return shipping charges. To qualify for full refund the item must be returned in its original carton, must not have been installed, and must be in saleable "like new" condition.
Before returning an item purchased online, log in to your account in our online store. Click on View Previous Orders. Locate the order that has the item you need to return. Click on Order Details. There is a link to request a Return Authorization Number (RMA) at the bottom of every order. If you placed the original order by telephone, please call or email us for an RMA. Our contact information is at the bottom of this page.
You will receive return shipping instructions with your RMA. Pay careful attention to the return address indicated on your RMA as well as the shipping method that must be used. If you are returning more than one item they may go to different addresses and may have to be shipped by different methods. If you return an item to the wrong address or use the wrong shipping method, you may receive a reduced credit or no credit at all. Return shipping charges will not be refunded.
Special Orders (orders for items not shown in our online catalog) are not returnable. Special Orders may not be cancelled after the goods have been readied for shipping by the manufacturer. It is important that you have actually seen the goods that you want to special order from us. It is your responsibility to provide us with the correct model number and product description when placing a special order.
Failure to follow these procedures may result in reduced credit or no credit at all.
Corrections
We make every effort to ensure the accuracy of the information on our website. However, a mistake may occasionally occur. If something you order is not substantially in accordance with the description and photograph on our website, we will refund your entire purchase price including return freight.
We reserve the right to correct any pricing errors before shipment of merchandise. If you do not agree to the corrected price, you have the right to cancel the item.
Sales Tax
We must collect Georgia state and local
sales taxes for shipments made to addresses in Georgia.
We do not collect sales taxes on behalf of other states
at this time.
Privacy
The information we collect from you is
only used to process and ship your orders and to provide
the services available on the site such as wish lists
and gift registries. We do not make any of your personal
information available outside American LightSource with
the exception that we may provide your name, address,
and telephone number to a vendor or his agent when necessary
for shipping a product directly from the factory to you
or when providing warranty service.
Your e-mail address will not be disclosed
outside American LightSource. We do not like spam and
we do not want to cause you to receive any. We will not
e-mail you except as relates to a purchase or an inquiry
you made unless you opt-in to receive our newsletter
and promotional e-mail from us. You can change your e-mail
preferences at any time by logging in to your account
and selecting Modify Personal Information.
Your charge card information is not held
on our site. Once a transaction has been processed, we
have no way of knowing what your credit card number is.
Our payment gateway, Authorize.Net®,
keeps a record of the transaction for a limited time
in the event we need to call it up for an adjustment.
Even in that case, we can only see a portion of your
charge card number.
AUTHORIZE.NET and the Authorize.Net logo are trademarks
or registerd trademarks of Authorize.Net Corporation
or its parent company, Lightbridge, Inc.
Telephone Hours
Our telephone hours are:
8:30AM to 5:00PM Monday - Thursday
8:30AM to 4:30PM Friday
(Eastern Standard Time)
Contact Us
Toll-free: 1-800-741-0571.
Fax: 706-868-5083
Email: service@americanlightsource.com.
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